Account Manager I

Location: Hybrid – Florida, USA (Naples-based role) 

Department: Customer Success / Account Management 

Reports To: Director of Technical Administration 

Job Type: Full-Time 

Company Description 

Truth Technologies, Inc. (TTI) is a premier provider of worldwide anti-money laundering, anti-fraud, customer identification, and compliance products and services. Truth Technologies provides a complete risk compliance platform, including sanction screening, anti-money laundering (AML) protection, and supplementary reporting. We also offer solutions for Financial Technology (FinTech), Regulatory Technology (RegTech), and Know Your Customer (KYC) protection. At TTI, we collaborate closely with our customers to customize our solutions to suit their AML needs, ensuring maximum benefit for each client. Our platform provides user friendly tools to manage AML/KYC and risk management with efficiency and precision. We focus on helping organizations navigate the evolving landscape of regulatory and compliance requirements.  

Truth Technologies is a dynamic and innovative organization dedicated to delivering exceptional digital solutions that drive results. We are seeking a talented Account Manager to join our growing team.  

Job Summary 

We are seeking a proactive, results-driven Account Manager to lead long-term client relationships and drive growth across our suite of compliance-focused SaaS products. You’ll manage a portfolio of enterprise clients, ensuring they receive value from our platform while identifying opportunities for expansion and advocacy. 

This is a hybrid position, requiring a Naples, Florida-area based candidate who can attend occasional in-person client meetings. Expect to be ONSITE 3 days per week.  

How You’ll Contribute 

• Drive impact by increasing renewal rates, reducing churn, and expanding revenue through cross-selling and up-selling support. 

• Manage activities including onboarding, customer support, and on-time renewals. 

• Enhance customer lifetime value by increasing product adoption, enhancing customer satisfaction, and driving new business growth through greater advocacy and reference ability. 

• Define and optimize the customer lifecycle by mapping the customer journey, developing listening points, and standardizing interventions for each stage. 

• Measure effectiveness through defined metrics, tracking systems, and regular team reviews; share key insights with the executive team and peers. 

• Foster a company-wide culture of Customer advocacy by aligning efforts across marketing, product, sales, operations, finance, and senior leadership. 

Key Responsibilities 

• Manage post-sale relationships with enterprise clients, primarily in the AML/KYC and regulatory compliance space. 

• Serve as the primary point of contact for customer stakeholders such as compliance officers and risk managers. 

• Drive platform adoption and optimize usage by aligning features with regulatory and operational workflows. 

• Guide clients through onboarding, training, and continual product engagement. 

• Monitor customer usage and proactively address issues to prevent churn. 

• Collaborate with Sales to identify upsell and cross-sell opportunities within accounts. 

• Maintain accurate forecasts, and interaction records in CRM systems (e.g., Salesforce, MS Dynamics, HubSpot). 

• Collect and share customer feedback with internal Product and Support teams to enhance platform development. 

• Support marketing by creating customer success stories, testimonials, and facilitating webinar participation. 

• Stay up to date with global and domestic AML/KYC regulations to advise clients accordingly. 

• Travel as needed. 

Qualifications 

• 2+ years of experience in account management or customer success within a SaaS or compliance-driven environment. (Preferred) 

• Experience with AML, KYC, or regulatory compliance platforms is strongly preferred. 

• Familiarity with financial services, fintech, or healthcare compliance workflows. 

• Demonstrated ability to build and maintain trusted client relationships at scale. 

• Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and success platforms. 

• Strong communication, consultative, and collaboration skills. 

• Bachelor’s degree in business, Marketing, Compliance, Finance, or related field (preferred). 

What We Offer 

• Competitive base salary: $60,000 – $70,000 

• Performance-based incentives and commissions 

• PTO and paid holidays 

• Hybrid work flexibility 

• A collaborative, mission-driven culture focused on regulatory compliance and real-world impact 

• Opportunities for professional development and career growth 

Application Instructions 

We look forward to reviewing your application and exploring how you can contribute to our team. Please submit your Resume/CV with Cover Letter and salary requirements to: 

employment@truthtechnologies.com. 

Application Deadline: June 6th, 2025, at 10:00 AM EST Posting may be closed earlier due to high volume of applicants. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Applicants must be able to comply with TTi policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. 

Relocation assistance is not available for this position. 

Only candidates under consideration will be contacted. Any offer of employment will be contingent upon favorable criminal background check. 
 

No phone calls, please. Principals Only. 
Drug-free workplace.