Frequently Asked Questions (FAQ)

Q: What is a Continuous Customer Monitoring (CCM) process?

The feature is used when the user wants to rescreen their active clients by automated CCM process on a weekend basis and be informed if new information has been found that needs to be reviewed to see if 1. The new information is associated with their client and if so will the new information affect their business relationship. For more information please visit our user guide.

Q: What is the New Data Alert (NDA) feature?

This feature allows the client to manually upload the searches of their current clients that they want to monitor on a daily, weekly or monthly basis. This feature can be enabled for any username via contacting your account manager. For more information please visit our user guide.

Q: What is a Real Time Web Service?

Also known as an API, this service allows a client’s system to submit a search via an XML document. For more information, please visit our user guide

Q: Is it safe to submit my information online using a browser?

Sentinel uses SSL encryption to ensure that all data transmitted to or from Sentinel is encrypted and safe. This is the same type of encryption used by major web sites to protect credit card and other personal financial information.

Technical Support is available at, or by using our e-mail support page. Be sure to include your name, address, account name, and the nature of your problem including the steps taken that resulted in the issue.